Shipping and Delivery Times
Most orders over $100.00 ship free via UPS ground. Large or heavy items may incur extra costs but will not be billed until the customer is notified and accepts the added charge. Orders under $100.00 will incur a flat $9.95 shipping fee. This policy allows our customers to feel confident that there are no hidden costs at checkout. We ship anywhere in the United States, however Alaska and Hawaii orders will have an additional charge of about $35 based on the size and weight of the product and will not be billed until the customer is notified and accepts the added charge. Canada orders will also fall under these same guidelines.
30 Day Money Back Guarantee
If a customer is not fully satisfied with a purchase, it may be returned to Chimney Direct for a full refund on product cost within 30 days of purchase. After 30 days customer will be responsible for return shipping cost. After 60 days products from manufacturers cannot be returned all other products can be returned with a 20% restocking fee If a product has arrived damaged or in an unsatisfactory condition, the product will be replaced at no additional cost to the customer. This policy allows our customers to shop with confidence. For special orders, the customer may be responsible for a restocking fee.
Our shopping cart system accepts payment using Visa, MasterCard, American Express and Discover. If you prefer not to pay for your purchase by credit card, we also accept money orders and personal or corporate checks. With this method of payment, you must call in your order over the phone (1-800-260-8075). In addition, the check must clear with our bank before we can ship your order. All prices listed are in U.S. dollars. If items you order are out of stock or unavailable, we will notify you by phone and/or email, and your payment will not be processed.
We are required to collect sales tax of 7.25% on all orders being shipped to customers in New York State.
We are committed to preserving the trust of our visitors in our online business practices. Chimney Direct will never willfully sell, trade, rent, or otherwise transmit any personally identifiable information about customers to any third party. Personal information such as email addresses and the like, and any other information that is collected by Fireplace Essentials, will never be shared with anyone or any other group or organization. Any and all information collected will be treated with the utmost confidentiality. We respect your privacy at all times.
Protecting our cusomers' confidential information is a priority for Chimney Direct. When you place an order online, we collect your name, contact information, billing and shipping addresses, credit card information, and email address, which are automatically transferred "secure socket layer" (SSL) technology. This information is encrypted and is not accessible to anyone else online. We use this information to fulfill your order and to communicate with you about it. Your order is then processed internally; no one but our order processors will have access to your information. We do not sell, trade, or rent your personal information to others. By using our Web site, you consent to the collection and use of this information by Chimney Direct for processing and shipping purposes only.